Policies, Privacy and Cookies~

This page will assist you with the booking, shop, refunds and cancellations policies. Further down it will also cover website privacy and consent information and how this site will be using cookies. By using this website, you signify your acceptance of all policies, privacy and cookies. If you do not agree to these, please do not use this website. Your continued use of the website following the posting of changes to any of these policies will be deemed as your acceptance of those changes. If you do not accept these policies you must not continue with payment for any of the services or products on this website, including its link to external websites.

Booking, Shop and Product delivery and returns policies.

Deliveries and returns.

  • Hand-poured candles are non-refundable. Once the candle has been poured and delivered, they cannot be returned. This is because of the organic, and 100% pure and natural ingredients.
  • Products being delivered: Crystal and other healing items cannot be returned as they are energetically charged. If there is a product defect, this will be considered within 24 hours of receiving each item. If your product is damaged please take a picture of receiving the goods, there is a 24 hour window period to claim this back under the delivery insurance.
  • Delivery timings: UK (within 7 business working days), EU (within 10 business working days). Please note products are not currently available outside the UK and the EU.
  • Questions about your delivery? Please email skyeorca1111@gmail.com

Cancelling your appointment (Important for refunds).

  • Cancelling your appointment: Cancellations for all readings (Skype, Telephone and Face to Face), space clearing – all require 72-hours’ cancellation notice. No refunds will be given if bookings are not cancelled within the 72-hour notice period.
  • Skype, Telephone and in-person readings are part refundable, should you not be happy with the service provided. Half of your fee will be kept for a booking fee, the remaining half of the fee can be requested back, ONLY if this is done within the first five minutes of the reading.
  • Email readings are non-refundable.
  • Skye Orca commits to all his bookings upfront, and it is secured in his schedule. All cancellations need to take place 72 hours before booking.
  • Refunds will only be considered in session. This means that within the first five minutes of the session if the client is unhappy, a part refund may be discussed. Only half the refund will be considered as the time and session has already begun.
  • If you are late for your session, Skye Orca will try to honour the time booked if there are no other appointments that follow your timeslot. It is important for you to be on time.
  • Available dates for bookings can be selected through the booking form, or by emailing/testing Skye Orca directly.
  • Hand-poured candles are non-refundable. Once the candle has been poured and delivered, they cannot be returned. This is because of the organic, and 100% pure and natural ingredients.
  • Products being delivered: Crystal and other healing items cannot be returned as they are energetically charged. If there is a product defect, this will be considered within 24 hours of receiving each item. If your product is damaged please take a picture of receiving the goods, there is a 24 hour window period to claim this back under the delivery insurance.

When refunds are processed?

  • It will take up to 5-15 business days to reflect, depending on the bank. Once issued, a refund cannot be cancelled. Please note this is part of the PayPal and Stripe terms and there is nothing that Skye can do about this.

Will a refund in session cost?

  • A refund done in session or not within the 72-hour timeframe will occur a £5 transaction charge.

Services and products are for those 18 years and older.

  • No children are allowed to make use of any of the services or products on this website. This is for anyone 18 years of age or older. If a parent or legal guardian would like a medium session with an under 18-year-old, permission must be given and they must accompany the under 18-year-old.

When may Skye Orca choose to not respond ore remove my access?

In the event that there is any behaviour that is harmful, considered slander or involves aggression or swearing of any kind, Skye Orca reserves the right to immediately stop working with an individual/group and will be reinforced by the terms listed in this statement.

Privacy Policy & Consent

This Privacy Policy governs the manner in which Skye Orca collects, uses, maintains and discloses information collected from users of the https://www.skyeorca.com website. This privacy policy applies to the Site and all products and services offered by Skye Orca.

What data I will hold of yours?

  • Booking information: name, email address and telephone number.
  • Product purchases: name, email address, delivery address and telephone number.
  • Coaching: Notes that I will have on you about our coaching sessions, and these are available on request.

Where your data has been collected from?

  • Newsletter: my website www.skyeorca.com and will be added to MailChimp (https://mailchimp.com/legal/privacy/).
  • Adverts: Social Media networks and online will all lead to my website and request you to fill in a form.
  • Previous to May 2017 you would have subscribed to my newsletter or through my booking form and have been added to my database.
  • Friends referrals before May 2017: to market myself through word of mouth, friends in South African and London may have subscribed you to my database when communication goes out you will be given the opportunity to subscribe immediately.
  • Events and business cards: In the event, you have given me your business card prior to May 2017 you were added to my subscriber list as per your request.
  • Analytics: Google analytics is used to track the website progress of www.skyeorca.com. Privacy Policy or Opt-out.
  • Membership: in order to collect membership fees from your, your data and financial card/account details will be held by the external membership third-party facilitator. One has not been appointed yet, but when this had been, it will be available for request or updated here accordingly.
  • Refer a friend campaigns: Skye has and will ask you for your friend’s email address and this is your option to add this. Your friend will automatically receive a one-time email inviting him or her to visit the website. This information is retained for the sole purpose of sending this one-time email and tracking the success of the referral campaign.
  • Checkout: We collect information about you during the checkout process on our store.
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! When you purchase from this website, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
    • Send you information about your account and order
    • Respond to your requests, including refunds and complaints
    • Process payments and prevent fraud
    • Set up your account for our store
    • Comply with any legal obligations we have
    • Improve our store offerings
    • Send you marketing messages, if you choose to receive them
    • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Do you store payment information? (NO)

  • Debit or Credit cards: I do accept credit and debit cards, I will never request these details from you ever, so please be aware of this. I use Stripe to accept payments.
  • PayPal: Your data will be stored with them under their agreements and data protection. This ensures that are your purchases are guaranteed and easily refundable. You can read about how PayPal stores your data here.
  • Stripe: Your data will be stored with them under their agreements and data protection. This ensures that are your purchases are guaranteed and easily refundable. You can read about how Stripe stores your data here.

How is data retained?

The Data is kept for the time necessary to provide the service requested by the user of the services or products, or stated by the purposes outlined in this document, and the user can always request that the Data Controller suspend or remove the data. Most data will be cleaned and released after 2 years of inaction. If at any time you wish to unsubscribe or be removed, please email skyeorca1111@gmail.com.

What Facebook permissions are used?

  • This website may ask for some Facebook permissions allowing it to perform actions with the User’s Facebook account and to retrieve information, including Personal Data, from it. This service allows this Application to connect with the User’s account on the Facebook social network, provided by Facebook Inc.
  • For more information about the following permissions, refer to the Facebook permissions documentation and the Facebook privacy policy.
  • The permissions asked are the following: Basic information – by default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.

What third party websites, programs and applications info do I need to be aware of?

Links on the Site to third party websites are provided only as a convenience to you. If you use these links, you will leave the Site. Skye Orca/ Gennaro Pisapia does not control or endorse any such third party websites. You agree that Skye Orca/ Gennaro Pisapia will not be responsible or liable for any content, goods or services provided on or through these outside websites or for your use or inability to use such websites. You will use these links at your own risk. You are advised that other websites on the Internet, including third party websites linked from this Site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libellous, infringing of others’ rights or otherwise unlawful. Skye Orca/ Gennaro Pisapia expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, which appear on any third party website. Without limiting the foregoing, your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the use of the Site, including payment for and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that Skye Orca/ Gennaro Pisapia shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Site.

What personal information will you collect?

Skye Orca collects personal information from users. This includes full name, address, mobile, email and booking dates and orders. This takes place but is not limited to, when a user visits the site, registers on the site, WordPress subscription, places an order, subscribes to the newsletter, fills out a form or survey, and other activities, services, features or resources that are made available on the website. Users may, however, visit our Site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in specific Site related activities. It is essential that Skye uses metric systems from Google that collect non-personal identification information about users whenever they interact with our Site.

How is your information protected?

  • The website has been secured through with HTTPS. This assist with encryption, data integrity, and authentication. You can read more here.
  • It is important that you know that your booking information is the only information that Skye will keep. All payment information is done through protected websites like PayPal, Stripe or through your Bank. You will never be asked by Skye for your banking or card details ever.
  • Skye will not sell, rent, trade, exchange users personal information to anyone. Generic information that can be found on Google and other metric sites can be shared, and this is freely available.

Does embedded content from other websites collect your data?

The answer is yes. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How do I contact the data officer?

Please email Skye Orca directly to be removed, opt out or if you have any questions.

Skye Orca

skyeorca1111@gmail.com

+447756198254

What you need to know about commenting on this site?

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

What are your rights for using this website?

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Do all of the above without costs to you.

How is Google Analytics used?

Skye uses Google analytics to track your online behaviour and also uses this insight to target you through the Google Advertising platforms

Skue will use Google Analytics to track social shares made on the website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their data privacy policy: https://policies.google.com/privacy

How your Social Media information is used by the plugins on this site.

Facebook Like, Facebook Recommend, Facebook Share official buttons

We embed a Facebook widget to allow you to see number of likes/shares/recommends and “like/share/recommend” our webpages. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking/sharing/recommending” our webpage), if you are logged in to Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

Twitter Tweet official button

We use a Twitter Tweet widget at our website. As a result, our website makes requests to Twitter’s servers for you to be able to tweet our webpages using your Twitter account. These requests make your IP address visible to Twitter, who may use it in accordance with their data privacy policy: https://twitter.com/en/privacy#update

GooglePlus, GooglePlus Share official buttons

We use a GooglePlus widget at our website. As a result, our website makes requests to Google’s servers for you to be able to share our webpages using your GooglePlus account. These requests make your IP address visible to Google, who may use it in accordance with their data privacy policy: https://policies.google.com/privacy

Linkedin Share official button

We use a Linkedin Share widget at our website to allow you to share our webpages on Linkedin. These requests may track your IP address in accordance with their data privacy policy: https://www.linkedin.com/legal/privacy-policy

Pinterest Save official button

We use Pinterest Save widget at our website to allow you to pin images to Pinterest from our webpages. These requests may track your IP address in accordance with their data privacy policy: https://policy.pinterest.com/en/privacy-policy

Buffer official button

We use Buffer widget at our website to allow you to add our webpages to your Buffer account, which collects log data from your browser. This Log Data may include information such as your IP address, browser type or the domain at which you are interacting with the widget, in accordance with their privacy policy: https://buffer.com/privacy

Xing Share official button

We use Xing Share widget at our website to allow you to share our webpages on Xing and this let Xing collate data about you automatically by means of tracking, in accordance with their privacy policy: https://privacy.xing.com/en/privacy-policy

Reddit Badge official button

We use Reddit Badge widget at our website which may log information when you interact with the widget. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, user interactions (e.g., voting data), the requested URL and hardware settings, in accordance with their privacy policy: https://www.redditinc.com/policies/privacy-policy

StumbleUpon Badge official button

We use StumbleUpon Badge widget at our website which may log information when you interact with the widget. Log Data is a form of Non-Identifying Information, in accordance with their privacy policy: http://www.stumbleupon.com/privacy

Cookies

This Privacy Policy governs the manner in which Skye Orca collects, uses, maintains and discloses information collected from users of the https://www.skyeorca.com website. This privacy policy applies to the Site and all products and services offered by Skye Orca.

What will the cookies be used for?

  • Online advertising.
  • To improve customer experience and service.
  • Upgrade the user experience of www.skyeorca.com.
  • Send emails that you have opted in for.

Online Advertising - what you need to know.

Skye partners with third parties to either serve to advertise on their Sites or to manage www.skyeorca.com advertising on other sites. Skye’s third-party partners may use technologies, such as cookies, to serve you adverts. If you wish for your information to not be used ever over and above my website through any third parties, you can opt-out here: US http://preferences-mgr.truste.com EU http://www.youronlinechoices.eu

How do I opt out?

Skye gives all users a choice to opt-out of receiving ad impression cookies. If you opt out, your web browser will be associated with a generic “opt-out” cookie, which will prevent us from associating any non-personally identifying information with your browser. Our “opt-out” cookie has no expiration date. Keep in mind that by opting out this does not prevent you from seeing Skye Orca online ads; instead, information about the online ads we serve to you will not be recorded. If you wish to opt-out of receiving this ad impression cookie, please email skyeorca1111@gmail.com.

How do I remove cookies from my computer?

How to delete cookies from your computer

Cookies can be restricted or blocked by changing the settings in your browser.

The following paragraphs provide details of how to delete cookies already installed on your computer using the most common browsers.
For additional information, please consult the browser user guide.

Internet Explorer

  1. On the Start screen, touch or click on Internet Explorer to open Internet Explorer.
    2. Swipe in from the right edge of the screen and then tap Settings.
    If you are using a mouse, place the cursor in the lower right-hand corner of the screen, move it upwards and then click on Settings.
    3. Tap or click on Options, and then under History, tap or click Select.
    4. Select the Cookiescheck box, and then tap or click Delete.

Firefox

  1. Click the menu button and then choose Options.
    2. Select the Privacypanel.
    3. Under the History Settingsitem, select use custom settings for history.
    4. Click on the “Show Cookies” button. The Cookies window will appear.
    5. In the Search field, type the name of the site whose cookies you want to remove. The cookies that match your search will be displayed.
    6. Select the cookie(s) in the list to remove and click the “Remove Selected” button.
    7. Click “Close” to close the Cookies window.
    8. Click the OK button to close the options window.

Safari

  1. Select Edit( | Reset Safari)
    2. Check that the following check boxes are selected:
  • Empty Cache
  • Remove all cookies
  1. Click Reset
    4. Close and restart the browser.

Chrome

  1. Click on the Chrome menu in the browser’s toolbar.
    2. Select Settings.
    3. ClickShow advanced settings.
    4. In the “Privacy” section, click on theContent settings button.
    5. In the Cookies section, you can change the following cookies settings:
    6. Click on the All cookies and site data dialog.
    To delete all cookies, click Remove all at the bottom of the dialog.
    To delete a specific cookie, hover over the site that issued the cookie with your mouse, then click the X that appears on the right corner.

How to block third-party cookies

For further information on third-party cookies and to block those cookies, the following section provides details of the owners.

Facebook

Data owner: Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, 2 Dublin, Ireland (“Facebook”). For further information: https://www.facebook.com/about/privacy/

Google+

Data owner: Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). For further information: https://www.google.com/intl/it/policies/privacy/

LinkedIn

Data owner: LinkedIn Ireland, Gardner House, Wilton Place, Wilton Plaza, Dublin 2, Ireland (“LinkedIn”). For further information: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Twitter

Data owner: Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA (“Twitter”). For further information: https://twitter.com/privacy

Google Analytics

Data owner: Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). For further information: https://www.google.com/intl/it/policies/privacy/
To block cookies: https://tools.google.com/dlpage/gaoptout?hl=it

DoubleClick

Data owner: Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
For further information: https://www.google.com/intl/it/policies/privacy/
To block cookies: https://support.google.com/ads/answer/2662922?hl=it

Google Retargeting

Data owner: Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
For further information: http://www.google.com/settings/ads
To block cookies: http://www.networkadvertising.org/managing/opt_out.asp

Vimeo

Data owner: Vimeo, LLC 555 West 18th Street New York, New York 10011
For further information: https://vimeo.com/cookie_policy

AddThis

Data owner: AddThis 1595 Spring Hill Rd Suite 300 Vienna, VA 22182
For further information: http://www.addthis.com/privacy/opt-out

Do you collect cookies and data when I leave a comment?

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Intellectual property rights

It is important to read and understand the copyright and permissions for using any of the content from this website.

What do I need to know about copyright and permissions when using this website?

  • Skye Orca is the owner or the licensee of all intellectual property rights in this site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • You must not use any part of the materials on our site for commercial purposes without obtaining permission from Skye Orca.
  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Changing this Policy

Skye Orca reserves the right, at his discretion, to change, modify, add, or remove portions from this privacy policy at any time. However, if at any time in the future it is planned to use your information in a way that materially differs from this privacy policy, you will be notified or will have access to this page at any time. Skye encourages you to periodically review the website for the latest information for the privacy and data practices. You are bound by any changes to the privacy policy when you use the website after such changes have been first posted. If you are do agree with this, it is important that you do not use this website.

Contact Us

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